Who We Are
Tivoli Jewellers is a family business and it was founded in April 2002 and for many years we were located in the heart of Melbourne CBD, at the Iconic Royal Arcade. We have closed our physical store and are now exclusively only but with a very personal touch. Our Office is located at the St Kilda Towers and we offer Free Parking to all customers. We are committed to offer you bespoke jewellery at fair and affordable prices.
We pride ourselves in the quality of our pieces as well as the exclusive experience we offer our customers. Our CAD Custom Design Jewellery is a unique service where our customer can see and try the sample before the end piece is done. A high resolution 3D model is created for approval and modifications to make sure you will get exactly what you dreamed of.
At Tivoli Jewellers you will find a wide variety of Pearls, Silver, Golds and Diamond jewellery.
We also offer services such as Pearl Threading, Resizes, Jewellery Re-design, Gold and Rhodium plate, Valuations, CAD custom design jewellery among other services. Book now here
Many of our products come with a guarantee or warranty from the manufacturer. In addition, they come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. If the issue with the goods is not major, we will repair or replace the item. If we do not do so within a reasonable time, you can choose to have the goods repaired or replaced. You are entitled to a refund or exchange where goods are wrongly described or different from a sample shown to you.
Where applicable, we will meet our obligation to provide a remedy under the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au.
a. Tivoli Jewellers offer a 12 month Guarantee from the date of purchase on jewellery against defects in material and / or workmanship and 6 months on repair work conducted in our workshop from the date of repair. For selected items with 3 month guarantee, please refer to the front of your receipt for details.
b. The costs of any repairs and maintenance carried out during the Standard Guarantee period, which are not the result of defects in material and/or workmanship, must be covered by the customer.
c. Any defects in material and/or workmanship that become evident during the Standard Guarantee validity period will be remedied by Tivoli Jewellers. The form of remedy will be a repair, replacement or refund depending on whether the defect is a major or minor failure.
d. In order to claim a remedy under the Standard Guarantee the goods must be returned for assessment and accompanied by the original purchase receipt or other acceptable proof of purchase.
e. The Standard Guarantee does not include the following to the extent they are permitted in the relevant legislation;
i. Damage due to ordinary wear and tear,
ii. Damage due to misuse, accident, alteration, substitution or abuse,
iii. Repairs and alterations performed by someone other than Tivoli Jewellers,
iv. Theft, disappearance or loss (including loss of gemstones), and
v. Any type of use causing damage or deterioration.
f. Tivoli Jewellers reserves the right to judge whether the jewellery has been subject to any of the above mentioned exclusions.
g. White gold and some silver jewellery is rhodium plated to enhance its appearance. This plating is not permanent and can wear off during normal wear and tear, therefore rhodium plating is excluded from our Standard Guarantee due to wear and tear
h. When jewellery is replaced under Standard Guarantee, the new item of jewellery will automatically come with a new Standard Guarantee of twelve months from the date of replacement.